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Service Lane Advisor
Posted: 05/01/2025
Job Number: 45723911
Job Description
Our client is looking for a Service Lane Advisor in Auburn Hills, MI! This contract opportunity (possible extension or direct hire for the right candidate) offers a starting pay rate of $36.84/hour (benefits are available). As a Service Advisor, you will be the primary point of contact for customers regarding their vehicle service needs. You will ensure a smooth and efficient service experience by coordinating between customers and service technicians. Key Responsibilities:
Requirements:
- Customer Interaction: Greet customers and listen to and capture their concerns about their vehicles.
- Assessment: Assess vehicle conditions, history and advise on necessary services or repairs. Add open recalls and RSU’s to service appointments.
- Repair Orders: Prepare detailed repair orders with descriptions of problems, repairs needed, and associated costs.
- Coordination: Work closely with technicians to ensure repairs are completed accurately and timely.
- Communication: Explain technical automotive information to customers in understandable terms.
- Follow-Up: Monitor repair progress and keep customers informed about the status of their vehicles. Maintain loaner vehicle logs. Maintain scheduling for customer return to after repairs have been completed.
- Customer Satisfaction: Handle customer complaints professionally and resolve issues where possible.
- Knowledge Update: Stay updated with the latest automotive technologies and best practices.
- Responsible for dispatch of vehicles to Technicians for repair.
- Responsible for allocation, maintenance, and upkeep of departmental loaner vehicles.
Requirements:
- High school diploma or equivalent.
- Previous experience in a customer service role, preferably in the automotive industry.
- Basic knowledge of automotive systems and repair processes.
- Strong organizational and multitasking abilities.
- Valid driver's license.
- Customer Service: Excellent communication and interpersonal skills to interact effectively with customers.
- Technical Knowledge: Strong understanding of automotive systems and repair processes.
- Problem-Solving: Ability to diagnose and resolve customer concerns efficiently.
- Attention to Detail: Ensure all repair orders and documentation are accurate.
- Time Management: Efficiently manage time to handle multiple customer requests and service orders.
- Ability to work in various positions, including standing, walking, and sitting for extended periods.
- Occasionally lift and carry items weighing up to 25 pounds.
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Calling all job seekers! Discover exciting career opportunities in the vibrant community of Auburn Hills, Michigan. Nestled in Oakland County, this bustling area is a hub of innovation and growth, with renowned companies and top-tier educational institutions. Imagine starting your career surrounded by the beauty of Great Lakes, exploring the Cranbrook Educational Community, catching a show at The Palace of Auburn Hills, or savoring delicious Michigan pasties and cider doughnuts. Embrace the charm of this thriving city with its unique blend of culture, sports, and green spaces. Start your journey towards a fulfilling career in Auburn Hills today!