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Customer Service Representative II
Posted: 07/01/2025
2025-07-01
2025-08-13
Job Number: 48649527
Pay Rate: $19.00 / hour
Job Description
Customer Service Representative II (Hybrid – Detroit, MI)
Pay Rate: $19/hour (Benefits Available)
Schedule: Monday–Friday | Hybrid (Tues–Thurs On-Site Starting July 1st)
Location: Detroit, MI
Type: Contract | Long-term – Possible extension or direct hire for the right candidate.
About the Role:
Our client is seeking a detail-oriented and analytical Customer Claims Analyst to join their fast-paced operations team. This hybrid role requires a strong mix of investigative, technical, and customer service skills. You will be responsible for resolving damage claims, conducting root-cause analysis, and communicating directly with customers and internal stakeholders.
Key Responsibilities:
Pay Rate: $19/hour (Benefits Available)
Schedule: Monday–Friday | Hybrid (Tues–Thurs On-Site Starting July 1st)
Location: Detroit, MI
Type: Contract | Long-term – Possible extension or direct hire for the right candidate.
About the Role:
Our client is seeking a detail-oriented and analytical Customer Claims Analyst to join their fast-paced operations team. This hybrid role requires a strong mix of investigative, technical, and customer service skills. You will be responsible for resolving damage claims, conducting root-cause analysis, and communicating directly with customers and internal stakeholders.
Key Responsibilities:
- Investigate claims by accessing and analyzing data across multiple internal and external systems (SAP, CRM, Databricks, Microsoft Suite, Power BI).
- Initiate outbound calls to customers and internal business units to follow up on claim status and gather missing information.
- Document inquiries and resolutions accurately in claim tracking systems.
- Coordinate with cross-functional teams to expedite resolution of customer issues.
- Provide high-level customer service, balancing empathy with efficiency.
- Adapt to evolving workflows, timelines, and priorities in a hybrid environment.
- May assist in training junior customer service team members.
- 1–2 years of experience in customer service, claims, or a related administrative role.
- Strong analytical and problem-solving skills; must be comfortable working with complex data.
- Proficiency with Microsoft Excel, Word, Teams, and exposure to Power BI and Databricks.
- Familiarity with SAP, CRM systems, or similar enterprise platforms.
- Excellent written and verbal communication skills.
- Typing speed of 45 WPM preferred.
- Ability to multi-task and stay organized in a deadline-driven environment.
- High level of professionalism, punctuality, and attention to detail.
- High School Diploma or GED required.
- Must be able to report on-site in Detroit Tuesdays through Thursdays starting July 1st, 2024 (1 day per week required until then).
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Discover exciting job opportunities in the vibrant Detroit, Michigan area! Known as the Motor City, Detroit offers job seekers a unique blend of rich history, diverse culture, and endless growth potential. Imagine working near iconic landmarks like the Renaissance Center, enjoying world-class cuisine at Greektown, exploring renowned art galleries like the Detroit Institute of Arts, catching a show at the historic Fox Theatre, or cheering for the Tigers at Comerica Park. Embrace the irresistible charm of Detroit while advancing your career in this dynamic and rapidly evolving region. Explore our job listings today and unlock a world of possibilities in the heart of the Great Lakes State!