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MedNational Staffing
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https://mednationalstaffing.com/
https://mednationalstaffing.com/
USD
81.56
HOUR
true
Consultant
Posted: 04/30/2025
2025-04-30
2025-06-12
Industry: Operations
Job Number: 45716202
Pay Rate: $81.56 / hour
Job Description
Job Title: WFM Capacity Planning & Forecasting/Scheduling Consultant
Location: Detroit, MI (Hybrid)
Contract Duration: 6 months (with possible extension)
Pay Rate: $65.00 – $81.55 per hour
Work Hours: 40 hours/week, Monday–Friday
About the Role:
Our client is seeking a highly experienced Senior Workforce Manager to lead strategic workforce planning, forecasting, and scheduling operations. This consultant will play a vital role in optimizing workforce efficiency across global BPO teams in Central America and the Philippines. This is a high-impact position that requires deep expertise in workforce management platforms (especially IEX NICE), strong leadership, and experience managing unionized BPO environments.
Key Responsibilities:
Location: Detroit, MI (Hybrid)
Contract Duration: 6 months (with possible extension)
Pay Rate: $65.00 – $81.55 per hour
Work Hours: 40 hours/week, Monday–Friday
About the Role:
Our client is seeking a highly experienced Senior Workforce Manager to lead strategic workforce planning, forecasting, and scheduling operations. This consultant will play a vital role in optimizing workforce efficiency across global BPO teams in Central America and the Philippines. This is a high-impact position that requires deep expertise in workforce management platforms (especially IEX NICE), strong leadership, and experience managing unionized BPO environments.
Key Responsibilities:
- Strategic Workforce Planning: Design and implement long-term workforce strategies that align with service goals and business growth.
- Forecasting & Scheduling: Lead advanced forecasting and schedule optimization to meet dynamic staffing needs.
- Real-Time Management: Guide real-time analysts in daily performance adjustments to ensure operational continuity.
- Global BPO Oversight: Collaborate with BPO partners in Central America and the Philippines to align operational performance with strategic targets.
- Performance Management: Leverage IEX NICE for metrics tracking, performance insights, and continuous improvement.
- Reporting & Analytics: Direct performance reporting functions and deliver insights to executive leadership.
- Cross-Functional Collaboration: Work with HR, Operations, and Finance teams to address challenges and drive strategic outcomes.
- Budget Oversight: Manage and monitor a $40M workforce budget to ensure cost-effective resource allocation.
- Compliance & Best Practices: Ensure all WFM practices follow internal policies, union guidelines, and industry standards.
- Bachelor’s degree in Business, HR, or related field (Master’s preferred)
- 7–10 years in Workforce Management, including 5+ years in a senior or leadership role
- Mandatory: Union experience and BPO experience
- Proven expertise with IEX NICE and other WFM systems
- Strong data analytics and strategic planning capabilities
- Outstanding communication, leadership, and stakeholder management skills
- Green Belt Certification required; Black Belt Certification preferred
- Workforce Management certifications
- Background in the energy industry
- Familiarity with additional WFM tools and methodologies
- Local candidates preferred
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